Help
Most of it is answered below. Anything else, email me — it's me reading it, not a ticket system.
Reach a human
support@thankyousir.appWrite from the email address on your account and you'll hear back within 48 hours. For billing questions, say what you were charged and when — it gets sorted faster.
You tab → Manage membership → Cancel membership. It takes two taps, you keep access until the end of the period you paid for, and you'll get a confirmation email. Full detail on the cancel and refunds page.
$9 per month, or $49 per year if you'd rather pay once. Founding prices are locked in for as long as you stay — they don't go up on you later.
Payments already made aren't refunded, because the recorded library opens the moment you join. Double charges, charges after cancelling, and charges you didn't make are always refunded — just email us.
Close and reopen the app first, then check you have signal or wi-fi — sessions stream, so they need a connection. If it still won't play, email us with your device (for example "iPhone 13, Safari") and the name of the session and we'll chase it down.
Yes. Start the session, then lock your phone — playback continues and the controls appear on your lock screen. Set a sleep timer first if you don't want it running all night.
On iPhone: tap the share button in Safari, then Add to Home Screen. On Android: the browser menu, then Install app. It opens full-screen like a normal app and there's no app store involved.
Check spam and promotions first. If it's not there, try signing in — often the account is already active. Still stuck, email us and we'll confirm it manually.
Use "Forgot password" on the sign-in screen and we'll email you a reset link. If you originally joined with Google, use the Continue with Google button instead — that account has no password.
Please don't — one membership is for one person, and sharing logins is the thing that gets an account closed. Send her the link instead; the free sessions will tell her whether it's for her.
No. It's audio for rest and winding down, not therapy, counselling, or medical advice. If you're in crisis, please contact your local emergency number or a crisis line — this app isn't monitored.
You tab → Manage membership → Delete account. That cancels any membership and removes your profile, answers, saved sessions, and history. It can't be undone.